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Customer Care Representative Albuquerque, NM

Customer Care Representative

Full Time • Albuquerque, NM
 
Customer Service Representative 
Job Description 

Position Title: Customer Service Representative 


Reports to: Customer Care Center Manager 


Classification: Non-Exempt 


Pay Type: Hourly 


Summary             

Customer Service Representative is responsible for engaging with customers on behalf of Albuquerque Plumbing Heating & Cooling. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers. 

Duties and Responsibilities 

●    Providing introductory information to new customers                                                              ●     Ensuring that customers are satisfied with products or services                                                    
●    Letting customers or clients know about additional products or services                                               ●    Determining the quickest, most effective ways to answer a client’s or customer’s questions                                                                                                                            ●    Escalating queries and concerns                                                                                                   ●     Troubleshooting common issues with a product or service                                                                  ●     Working with a team of CSR’s and other departments to find appropriate solutions 
●      Following up with clients or customers to check that they are satisfied with purchases or                                   services 
Requirements and Qualifications 

●      High school diploma or GED certificate 
●     Advanced customer service skills (required) 
●     Ability to multi-task (required) 
·         Organized (required) 
·         Computer Skills (required) 
·         Must be able to pass a drug test and background check (required) 
·         Available to work on call when scheduled (Weekends and Holidays included) 
OUR TEAM MISSION 

The relentless pursuit and commitment to excellence, for our Albuquerque Plumbing Family, our Customers, and our Industry. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.